Privacy Notice

Privacy Policy and Notice

Sami Tipi LImited (“We”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use website-terms-of-use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.samitipi.co.uk you are accepting and consenting to the practices described in this policy.

For the purpose of UK GDPR and Data Protection Act 2018, the data controller is Sami Tipi LImited of Old Hall Farm, Derby Road Swarkestone, DE73 7JB.

Information we may collect from you

We may collect and process the following data about you:

• Information you give us. You may give us information about you by filling in forms on our site www.samitipi.co.uk (our site) or by corresponding with us by phone, WhatsApp, social media direct messages, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, and details relevant to your booking. If you provide a pone number when making an enquiry, we may store it on our office mobile to communicate via WhatsApp. Some enquires may also be received directly via WhatsApp through our website chat feature. If you request removal, your conversation will be archived and your contact details deleted from our mobile. All card payments are securely processed through Stripe; we do not store or have access to your credit card information. For BACS payments, funds are transferred directly between your bank and ours – Sami Tipi does not process these payments directly. If you provide us with your wedding or event photographs, we may store and use these with your consent for marketing purposes, including our website, social media, and promotional materials. If you wish to have your photos removed, you can request delegation at any time by contacting us.
• Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:

• Technical Data, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type, operating system and device type.
• Interaction Data about your page visit, time spent on the site, actions taken.

• Communication history. If you email, call or WhatsApp us, we may retain correspondence.
  
• Call Recordings. We use Invoco as our cloud-based phone system. Some calls may be recorded for training and customer service purposes. These recordings are stored securely and deleted after 12 months. If you prefer not to be recorded, please inform us at the start of the call.
• Information we may receive from other sources we may receive data from third parties such as:
  Business partners (eg, suppliers, providing services for your event) 
  Advertising networks & analytic providers (eg, Google Analytics) 
  Payments and invoicing services (eg, Stripe, Xero) 
  

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

Lawful Basis for Data Processing

Under GDPR, we must have a lawful basis for processing your data. We rely on:

• Contractual necessity (Article 6(1)(b)) – To fulfil a booking or inquiry. 
• Legitimate Interests (Article 6(1)(f)) – For follow-up communications and marketing to past customers (with opt-out).
• Consent (Article 6(1)(a)) – For marketing communications to new customers and using event photographs.

How we use your information

We use information held about you in the following ways:

• Information you give to us. We will use this information:

• to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
• Communicate with you via phone, email or WhatsApp
  
• Manage event bookings, quotes and planning through MarqueeTech.
• to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
• to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the [order form OR registration form]);
• to notify you about changes to our service;
• to ensure that content from our site is presented in the most effective manner for you and for your computer.

• Information we collect about you. We will use this information:

• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
• to allow you to participate in interactive features of our service when you choose to do so;
• as part of our efforts to keep our site safe and secure;
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

• Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

We may contact existing customers with marketing about similar services under a soft opt-in basis. New customers must give explicit consent. You can withdraw consent at any time by clicking “unsubscribe” in emails or emailing [email protected]

Sharing your Information

We may share your information with;

• Trusted Business partners, suppliers and sub-contractors for event planning and service fulfilment
• Payment providers and financial institutions for processing transactions.
  
• Digital marketing and CRM platforms such as ActiveCampaing and Marqueetech
• Our website provider (Key Principes) for site maintenance and support
• Call handling services – We use a third party service provider, MiPa, to assist with overflow call handling. If a call is missed, MiPa collects the caller’s name, phone number and email address and forwards these details via email to our team. MiPa does not store this information beyond the email notification. For more details, you can refer to MiPa’s privacy policy https://mi-pa.co.uk/privacy-policy/

We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If We or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use website-terms-of-use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Sami Tipi Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

[All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology].] Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Data Retention and Security
How long we keep your data

• Non-engagement client enquires are reviewed after 12 months and deleted after 18-24 months
• Booking records are retained for 6 years (legal tax requirement)
  
• WhatsApp contacts are deleted upon request
  
• When you unsubscribe, or email requesting to be removed from “the list” your details will be removed from our CRM system ActiveCampaing.

Security Measures
We take responsible steps to protect your data, including

• Secure cloud-based storage 
• Access restrictions (only authorised team members have access).
• Regular reviews of stored data and deletion policies.

Your rights

Under UK GDPR, you have the right to:
– Request access to your data
 – Ask us to delete or correct your data
– Withdraw consent for marketing communications at any time

You can also exercise the right at any time by contacting us at [email protected].

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. 

Cookie Policy

We use cookies to enhance your experience. Non-essential cookies require consent.

Removal of your information

If you wish us to remove personal identifiable information from our website, you may contact us at [email protected]

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected].

Our commitment to your privacy