Most problems can be dealt with as a matter of coarse and through normal conversation.
However, in the unfortunate event that a customer should feel the need to make a formal complaint Sami Tipi has the following procedure;
If there is any claim arising from our obligations under the guarantee, then any such claim should be emailed to [email protected] or a letter sent to:
Sami Tipi, Old Hall Farm, Derby Road, Swarkestone, DE73 7JB
Alternatively, telephone the company on 01332 806040 followed up by email or letter.
The company will commit to responding to any such written request within 5 working days of receipt.
The company will commit to any verbal request within 3 working days.